Terms of Service

Effective date: 4 November 2026

1. About these terms

These terms govern your use of the Lampara Intelligence website, customer portal, reports, API and supported integrations, together referred to as the “Service”.

The Service is operated by Lampara Intelligence LLC (“Lampara”, “we”, “us”).

Contact: hello@lamparaintelligence.com.

By creating an account or using the Service, you agree to these terms. If you act for an organisation, you confirm that you have authority to accept these terms on its behalf.

2. Accounts and plans

Lampara provides threat intelligence services for free users, organisations, MSPs, vCISOs and enterprise clients. Features, prices and usage allowances depend on your selected plan or separate written agreement.

You must provide accurate account information, protect your credentials and API keys, and promptly report suspected unauthorised access. You are responsible for users you authorise to access your account.

MSPs and vCISOs must have permission to manage client workspaces and submit client information.

3. Subscriptions and cancellation

Paid plans renew monthly unless a separate written agreement states otherwise. There is no minimum commitment beyond the current monthly billing period.

Prices, currencies, billing frequency and applicable taxes are disclosed before purchase.

You may cancel by emailing hello@lamparaintelligence.com before your next renewal. Cancellation takes effect at the end of your current paid billing period. You retain access until that period ends.

Unless required by law or agreed otherwise, payments are non-refundable and partial-month refunds are not provided. This does not affect your statutory rights.

We will give at least 30 days’ notice of subscription price increases. You may cancel before the new price applies.

4. Acceptable use

You may use the Service for lawful intelligence and security purposes within your plan’s allowances.

You must not:

• Access accounts, workspaces or information without authorisation.
• Share credentials outside your authorised users or bypass usage limits.
• Disrupt the Service, introduce malicious code or facilitate unlawful activity.
• Submit information you are not authorised to disclose or process.
• Resell or redistribute the Service or its content beyond your plan’s permissions.
• Infringe another person’s intellectual property, privacy or other rights.

API access and integrations are subject to these terms and applicable technical limits.

5. Submitted information and commercial reports

You retain your rights in material you submit. You authorise Lampara and its service providers to process it to deliver the Service.

You are responsible for ensuring that your licences and permissions allow the requested processing, including processing by an AI provider. Permission to read a commercial report does not necessarily include permission to submit it for AI processing.

Commercial reports are processed on the fly. Lampara does not save the original report in its database or retain it after processing. Our AI provider processes the submitted report information without retaining it.

The resulting analysis is saved in Lampara’s database and may contain information derived from the original report. This analysis is separate from the original submitted report.

6. Intellectual property and report use

Lampara and its licensors retain their rights in the platform, software, branding and service content.

Within your plan’s permissions, you may use reports and generated analysis for your organisation’s security activities. MSPs and vCISOs may use these outputs to support clients covered by their plan.

Third-party materials remain subject to their owners’ rights. Generated analysis does not transfer ownership of underlying commercial reports or expand your licence to those reports.

7. Intelligence limitations

The Service uses automated processing, including AI. Outputs may contain errors, omissions or outdated information. Unless expressly stated, reports are not individually reviewed or approved by a human analyst.

You should verify relevant information before making consequential decisions. Lampara does not guarantee that it will identify every threat, prevent an incident or produce a particular security outcome.

You remain responsible for your security controls, investigations and operational decisions.

8. Support and availability

Support is available at hello@lamparaintelligence.com during UK working hours: Monday to Friday, 9am–5pm UK time, excluding public holidays in England and Wales.

Unless agreed separately, we do not guarantee a particular response or resolution time.

Maintenance, faults and third-party outages may interrupt the Service. Any availability or service-level commitment must be expressly agreed in writing.

9. Privacy and confidentiality

Our Privacy Policy explains how we handle personal information.

We use customer-submitted non-public information to provide and support the Service. We restrict access to authorised personnel and providers who need it for those purposes, subject to appropriate confidentiality obligations.

We may disclose information where required by law. Where we process personal information on your behalf, an applicable data processing agreement governs that processing.

10. Suspension and account closure

We may restrict or suspend access where reasonably necessary to address security risks, unlawful activity, material breaches of these terms or overdue payment.

Where practical, we will explain the reason and allow you to resolve the issue. Immediate action may be necessary to protect the Service or others.

You may request account closure by email. Data retention and deletion are governed by our Privacy Policy and any applicable agreement.

If we permanently discontinue a paid service without a breach by you, we will refund prepaid fees for the unused portion of that service.

11. Liability

We will provide the Service with reasonable care and skill.

Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded or limited.

Subject to those exceptions and applicable law, we are not liable for indirect or consequential losses, or loss of profits, revenue, business opportunities or anticipated savings.

Our total liability arising from the Service is limited to the greater of £100 or the fees you paid us during the 12 months preceding the event giving rise to the claim.

These limitations do not override mandatory consumer rights.

12. Changes and disputes

We may update these terms as the Service develops. We will normally provide at least 30 days’ notice of material changes, unless a shorter period is required for legal or security reasons.

A separate signed agreement takes precedence where it conflicts with these terms.

Please contact hello@lamparaintelligence.com first if a dispute arises so that we can try to resolve it. Applicable law determines the governing law and courts with jurisdiction. Nothing in these terms restricts mandatory legal protections or rights to bring proceedings in a competent court.